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FAQ:
Q. Can I place an order 24 hours a day, 7 days a week?
A. Yes, on the internet.
Q. How safe is online ordering?
A. We take every precaution to protect all data sent to us over the Internet. Cookies & Cookies respects your privacy and customer information is NEVER released. An SSL (secure socket layer) means that your personal information is encrypted and readable only by our order department. Enjoy the safety and convenience of secure online shopping 24 hours a day, 7 days a week.
Q. Whom should I contact if I have questions or concerns?
A. You can contact us at any time at .
Q. May I provide a business or greeting card to be included with my order?
A. Yes, we do offer this service for FREE. If you forget to include your message with your order you can send your information to and we'll take care of that for you.
Q. Can I purchase a cookie arrangement different than what is offered on the website?
A. No. In order to ship orders as quickly as possible, all of the items are packaged according to the standard design.
Q. How can I pay?
A. We accept Visa, MasterCard, American Express & Discover Card. You can also pay using PayPal.
Q. How are items shipped?
A. Once an order is placed, our products are shipped within 24 business hours. Please allow 2-4 days for delivery. Extra protection is supplied to eliminate breakage risk. You may request a delivery date upon checkout, however delivery cannot be guaranteed on this date. We will ship your cookies to arrive as close to this date as possible.
Q. How big are the cookies?
A. The size of each cookie is between 3.2”w x 3.4” h minimum, and 5”w x 5” h maximum, with a thickness of 0.3”. Each cookie has a net weight around 2 oz.
Q. How are the cookies made?
A. Our cookies are made with natural ingredients and their shelf life exceeds 6 months with no change in flavor, presentation or biological characteristics. Our company meets all government agencies standards required to produce and export edible products. We have been appointed with all the necessary permits to bake, operate and sell our products.
Q. What are the ingredients?
Ingredients: wheat flour, honey, margarine, sugar, eggs, dry egg white, vanilla flavor, baking powder, US-FDA certified food colors.
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